The physical CF SHOP! card can be used at thousands of the top shopping, dining, and entertainment destinations in CF shopping centres and office properties across Canada. As participation is voluntary, and may vary from centre to centre, it is a good idea to check Cadillac Fairview Shopping Centres for a complete list of participating stores.

When you arrive at a retail location, let the store associate know you will be using the CF SHOP! card to pay for your purchase and swipe the card at the retailer’s terminal to make payment.

Always ensure you have enough money on your CF SHOP! card before you make your purchase. CF SHOP! card balances are available in real-time from the Gift Cards section of the app. You may also make split purchase payments using your CF SHOP! card by telling the store associate how much money you have left on your CF SHOP! card and paying the difference using another form of payment.

There are several ways you can check balances and transactions:

• CFRegister.ca: Card balances and transactions made with the CF SHOP! card can be accessed online at cfregister.ca by entering the 16-digit card number and 6-digit Security Code which can be found on the back of your gift card.
• CF Guest Services: CF SHOP! Card balances can  be provided by CF Guest Services staff at any of our shopping centres across Canada.
• Customer Support Line: Card balances are also available by phoning the Gift Card Support line at 1-800-755-0257.

If, for any reason, you need to return the item you purchased with your CF SHOP! card, you will need to check with the store’s return policy. Their policies may be to credit the funds back to your card, give you in-store credit or give you cash back. Funds credited back to the CF SHOP! card may not be immediately available. For more details or assistance please contact customer service at 1-866-229-2224

This does not apply for promotional cards. Make sure to check the front and back of your card for more details.

The funds on your CF SHOP! card do not expire, but your card does. Where it says ‘Valid thru’; the expiry date is in MM/YY (month/year) format so for example 01/29 means the card expires at the end of January 2029.  Contact support at 1-800-755-0257 or visit us at Guest Services at any CF shopping centre if your card is about to expire or has expired and you can have the remaining balance transferred to a new card at no cost.

No, the physical CF SHOP! card must be swiped at the store’s POS terminal to pay. It is not supported by Apple Pay and Google Pay.

No, the CF SHOP! card can only be used to make purchases in-store at participating Cadillac Fairview retail locations.

You can obtain a replacement physical card with remaining funds transferred over to a new card if your physical CF SHOP! card is ever lost or stolen. Visit Guest Services at any CF shopping centre with your original purchase receipt to show proof of ownership of the card. View your card details for a CF SHOP! card gift card(s) registered on CFRegister.ca or a CF SHOP! card gift card(s) linked to your LIVE by CF account in the LIVE by CF app. The fee for replacing lost, stolen or damaged cards is up to CAD$5 per card.